The reputation system ranks providers based on objective performance metrics. The system ensures transparency and incentivizes providers to maintain high-quality service.
The Reputation Score reflects a provider's adherence to SLAs and performance metrics. It is calculated using data collected from QoS records and SLA compliance checks.
Providers start with a baseline score of 50 points with a minimum of 0 points and a maximum of 100 points.
The table summarizes the criteria per Data Unit for the Provider.
Report all SLA requirements on time.
+1 point
Meet all SLA requirements.
+2 points
Performances above 20% of the SLA requirements.
+3 points
Missed report after the reporting window closes.
-1 point
Do not meet all SLA requirements.
-2 points
Performances bellow 20% of the SLA requirements.
-3 points
The Reputation Score is the mean of daily scores considering all the data units
To prevent older performance records from having undue influence, scores decay by 10 point per month if no new QoS data is recorded until reaching the score of 50 points.
Providers can view their reputation scores in a dashboard that includes:
Objective Score with detailed SLA compliance data.
Community Notes with aggregated feedback and trends.
Consumers can view a provider's Overall Reputation Score, along with badges for exceptional performance (e.g., "100% SLA Compliance for 6 Months").
Priority Listing: High-reputation Providers appear at the top of Consumer search results.
Trust Badges: Visible indicators of reliability (e.g., "Top Performer").
This system ensures a balanced approach to evaluating Providers and Consumers, combining hard metrics with consumer trust to create a fair and transparent ecosystem.
Last updated
Was this helpful?
Was this helpful?
